itil v3 3.0


Service Transition: Capabilities development and improvement. New and changed services transition methods. Detailed and standardized change management, error reduction and configuration management. Release and Deployment Management including project management, planning, support, validation and testing. Assurance through vigorous testing that the release of the service was in line with the business goals. Detailed service lifecycle from pre-release, to release to finally service closure. Remediation Planning Knowledge Management includes the business information collection from data and sharing through various mediums. Planning and Support for services transition Service Operation: Delivery of services and customer value. Continuous, stable support for services flexibility and improvements. Running Day-to-Day business Operations, services reliance on technology components, event and access management. Lifecycle problem management. Routine Information Technology maintenance. Standard request fulfillment, user authorization management and incident impact reduction. Incident data recording and reporting. Service desk variations, technical application management, Information Technology operations management. Successful business to customer value delivery in line with the agreed upon level. Continual Service Improvement: Customer value creation and maintenance. Continuous service design, quality, efficiency and operation. Improvement management, strategy, design, and transition linked to business. Plan, Do, Check and quality management. Optimization and efficiency of service cost. The Timer gives users 60 minutes to complete each foundation level exam. The Timer gives users 30 minutes to complete each foundation bridge level exam. Part 1: Foundation Examination. 1500 Questions. 1 hour per exam given per exam (65%) to pass the Foundation exam. The Program creates 40 questions per exam for the Foundation Examination. Part 2: Foundation Bridge Exam, 700 Questions

Last Updated:2010-01-18 00:00:00
File size:3.02MB
Screenshot:Not Available
OS:Win98, WinXP